Digital Adoption & WalkMe | Sierra Digital Advisory

Digital Adoption & WalkMe Analytics

SAP Digital Adoption Platform metrics · Module adoption tracking · ADKAR change readiness

SLB Adoption Score: 74 / 100 3,276 Active Users (30d) 892 Walkthroughs

Adoption Score

74/100

WalkMe DAP composite index

Active Users (30d)

3,276

78% of total 4,200 users

WalkMe Completions

24.2K

Guidance interactions this period

Support Deflection

32%

↑ Tickets resolved via DAP guidance

⚡ SAP WalkMe DAP Advisory

Accelerate S/4HANA Adoption with In-Application Guidance

SAP WalkMe provides in-application guidance, contextual help and step-by-step walkthroughs embedded directly in S/4HANA. Sierra Digital's advisory includes WalkMe implementation planning, content strategy and adoption measurement to accelerate user productivity and reduce support costs. Our structured change management approach combines DAP analytics with the ADKAR framework to identify adoption gaps and drive sustainable behavioural change across all user segments.

35%

Reduction in support tickets

Faster user onboarding

2.8x

Higher feature adoption

Module Adoption Rates STRONG ≥80% GROWING 60–79% NEEDS FOCUS <60%

Module	Adoption %	Rate	Active / Total Users	Trend	Status
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ADKAR Change Readiness Target: 80 all dimensions

Readiness

Change Readiness: Developing

Awareness and Desire dimensions are progressing well. Knowledge, Ability and Reinforcement require structured enablement programmes to close the gap to target.

Target: 80/100 across all five ADKAR dimensions

Monthly Adoption Trend ↑ Growing

Active Users (30d)

—

Oct Baseline

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Mar Current

—

6-Month Growth

—

Mar Completions

Top WalkMe Walkthroughs Ranked by total completions